Tati Westbrook finally explains Halo Beauty shipping drama and launches two new products in her vitamins line.
Halo Beauty Shipping Drama
If any of you recently got onto the Halo Beauty bandwagon, you know that shipping takes a very long time with the line. Many customers took to Twitter to talk about the delayed timings, which were unusual for the brand. Some disappointed customers said they had to skip their vitamins several days in a row because of the delays. One wrote, “I got my order today after 20 days almost. It’s just disappointing to wait so much [and] unfortunately not everyone can afford to buy multiple bottles per month especially with international shipping and duties. The least we ask is that it arrives in time so we don’t have to skip.”
View statements from other disgruntled customers below:
DHL, FedEx and Shane Dawson
In a video posted to YouTube on Friday, Tati sat down to explain the issues to her followers. She revealed that Halo Beauty had originally signed on to do shipping with FedEx. However, the company did not ship internationally everywhere. Also, shipping rates were too high. She then shifted Halo to DHL. However, she said DHL recently cut out all Ecommerce businesses. They told Halo 60 days before to pack up and find a new shipper.
In the midst of these fulfillment center issues, Shane Dawson showed off his Halo Beauty Hair, Skin and Nails before and after on his Instagram. Tati said in her video that his fan-base shot up Halo Beauty purchases. She was not ale to cater to the new customers during the fulfillment center changes. Additionally, she said the unforeseen spike in sales meant that she had not ordered enough ingredients to fulfill orders. The James Charles drama further hiked up demand and orders which she could not meet.
Tati assured customers that their shipping orders would not face any delays from now on. She said she had found a new fulfillment center which was filling orders. However, she did not announce who her new fulfillment partner is. Additionally, Halo Beauty assured customers through Twitter, “DHL no longer processes or fulfills Halo orders, however we do still use them as a shipping carrier.”
His & Hers Vitamins
Additionally, Tati announced that her brand of vitamins is coming out with two new products. The His and Hers vitamins are multivitamins which can be taken in conjunction with the HSN and Kiwi formula. The two differ due to one key ingredient. While the His vitamins contain black current extracts in the vitamins, the hers have rose hip. Rose hip is also found in the Halo Beauty original Hair Skin and Nails vitamins and the Kiwi vitamins.
According to Halo Beauty’s official website, “Our proprietary HIS BODY & BRAIN BOOSTER Daily Multivitamin is made in the USA with the highest quality ingredients in a state of the art facility and is specifically formulated to work with original Halo or Halo Kiwi to deliver meaningful results. It contains nearly the same ingredients as the HER Formula, however it contains different amounts to meet the unique dietary needs of men. The men’s daily multi includes Maca Root which is an herb commonly used to improve libido, mood, energy, athletic performance, cognitive function, and may also help reduce prostate size. As an added benefit, the ingredient profile has been designed to help alleviate symptoms of dry eye.
For the Hers vitamin, the website says, “The women’s daily multi includes Rosehip powder which is an amazing free-radical fighter, antioxidant, collagen-booster, and skin nourishing supplement.”
Watch Tati’s video introducing her new products below:
You can order from Halo Beauty right here.